If you think Microsoft Teams is good only for business instant messaging, you’re missing out on a plethora of features Teams has. Microsoft’s chat solution actually integrates with many of its Office 365 applications, including OneNote, SharePoint, and Word, among others.
Relying solely on your phone for business communication made perfect sense decades ago. But if you carried that over today, your business would fail. This is because business communications now must include mobility, instant messages, and video conferencing.
As a small- to medium-sized business, you need to do everything that you can to keep costs down. If you’re still using traditional phone systems as your sole communication solution, a much more affordable VoIP solution is something you should consider.